Consumer Alert: Phishing Warning

Recently, it has come to our attention that email scammers have sent consumers fraudulent emails disguised as travel insurance confirmations. These emails purport to be a confirmation of a recent purchase of Allianz Travel Insurance and include a Microsoft Word document attachment which contains Malware (short for malicious software).

Please note, we do not send Microsoft Word documents as attachments to our emails. If you receive an email that appears to be from an Allianz address with a Microsoft Word document attached to it, do not open it. Delete the email immediately and call us at 800.284.8300.

We are closely monitoring this situation and are taking appropriate measures, including reporting this incident to the proper authorities. Please be assured that this fraudulent message was not sent from Allianz and is not specifically being sent to our customers. We also have not experienced a data breach or loss of customer data.

If you have recently purchased a travel insurance policy from Allianz Global Assistance and are concerned about the authenticity of an email you received, we suggest that you delete the email immediately and call us at 800.284.8300. We will be happy to send you a new confirmation by email or U.S. Mail.

To learn more about how you can protect yourself from phishing scams, please visit the FTC’s website at https://www.consumer.ftc.gov/articles/0003-phishing.

Thank you for your understanding and cooperation.

Our Team

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Terms, conditions, and exclusions apply. Please see your plan for full details. Benefits/Coverage may vary by state, and sublimits may apply.

Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best's 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or customerservice@allianzassistance.com.

Consumer Alert: Phishing Warning

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